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Return Policy

Return of goods is accepted by the respective sellers subject to certain conditions listed below. In return the seller may provide an option of exchange, replacement in full / part and/or refund as per the sellers discretion and nature of returns. Returns policy may differ even among products under the same category. For all products, the policy on the product page shall prevail over the general returns policy enumerated here. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

CategoryReturn Period
Jute Bags10 days
Bath Linen, Women's Fashion7 days
Fashion Jewellery, Handicrafts
5 days

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product
Bar code should match.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). 
Undamaged Packaging
Product's original packaging / box should be undamaged.

The field executive will refuse to accept the returns if any of the above conditions are not met.

Refund Timelines

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

Refer to the table below for refund timelines after the seller has initiated the refund request.

Refund MethodTime Frame
Prepaid Orders
Credit / Debit Card5 Working Days
Net Banking7 Working Days
UPI / Wallets5 Working Days
Pay on Delivery Orders
NEFT to Bank Account
7 Working Days


  • Refund up to 5 working days indicates that you must wait until the end of the 5th working day for a refund update. Working days exclude bank holidays.
  • Refund will be processed to the original payment method used on the order.
  • If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please check your latest bank account statement to confirm the refund, it would be visible in the 'Unbilled Transactions' section in your credit card statement. If you do not see the 'Unbilled Transactions' section in your credit card statement, please contact your card provider for the refund confirmation.
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