Return of goods is accepted by the respective sellers subject to certain conditions listed below. In return the seller may provide an option of exchange, replacement in full / part and/or refund as per the sellers discretion and nature of returns. Returns policy may differ even among products under the same category. For all products, the policy on the product page shall prevail over the general returns policy enumerated here. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
| Category | Return Period |
| Jute Bags | 10 days |
| Brass Handicrafts | 7 days |
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | Bar code should match. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). |
| Undamaged Packaging | Product's original packaging / box should be undamaged. |
The field executive will refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
